Privacy and Data Protection Statement
Last Updated: August 9, 2023
The Tenda WiFi App is an application provided by Shenzhen Tenda Technology Co., Ltd. and its affiliated companies (hereinafter referred to as "Tenda" or "we") that offers services for router management and WiFi management.
Section One: What Information We Collect and How We Use It
(1) Necessary Functions for Router Management and Control
1. Upgrade Services
Tenda Product Software Upgrade: We collect information about the country code of the mobile device you are using (e.g., phone, tablet) to promptly notify you of new product software and enhance your user experience.
Tenda WiFi App Software Upgrade: We collect information such as your mobile device's software installation list, app software version, region, and language settings to promptly notify you of new app software and enhance your user experience.
2. Device Management
When the App is running in the foreground or background, we collect information such as your mobile device's location, MAC address, and IP address to enable you to use device management functions. This allows you to determine whether your mobile device is connected to the managed WiFi, identify the device connected to the current WiFi as your mobile device, and prevent your mobile device from being mistakenly added to a blacklist.
3. Router-Related Settings
When you use router-related settings (e.g., wireless settings, internet settings, LAN settings, signal strength), it may result in WiFi disconnection between your mobile device and our products and/or services. To facilitate automatic reconnection to WiFi, we collect your mobile device's location information to enhance your user experience.
4. Region-Based Services
When you use our products and/or services, we collect information such as your mobile device's country code, time zone, and language to determine your country or region. This allows us to provide specific services and ensure the proper functioning of time-related features.
5. Login and Registration
We collect your registered Tenda WiFi App account and password (in encrypted way) information to ensure that when you re-enter the App without logging out, your account will be automatically logged in, providing you with a better user experience.
6. Notification Alerts
When you enable notification alerts, we need to collect your mobile device's unique identifier information (IMEI/Android ID, etc.) to send timely notifications to your device. If you don't need notifications, you can disable them in "Me-Notification."
7. About Us
When you view the "About Us" content, we collect information such as your mobile device's software installation list and language to allow you to directly access other apps (such as Facebook, etc.) from the Tenda WiFi App. This provides you with more information about our products and/or services and enhances your user experience.
8. Scanning and Photography
When you use the Tenda WiFi App to scan QR codes or take photos, we will access your mobile device's camera permission for scanning and photography purposes. You can deny us access by disabling the camera permission in your mobile device's system settings, but this will prevent you from using this functionality. Please be aware that we only obtain this permission when you grant authorization.
When using functions that require image collection, we will access your mobile device's camera permission and gallery/storage permission for image data collection and storage purposes. You can deny us access by disabling these permissions in your mobile device's system settings, but this will prevent you from using these functions. Please be aware that we only obtain these permissions when you grant authorization.
(2) Necessary Functions for WiFi Security
To enhance the security of our products and/or services and prevent unauthorized access by hackers or unauthorized personnel, we collect your Environmental Characteristic Value (ECV). This is a numerical value generated from your Tenda WiFi App account, mobile device's unique identifier information, connected WiFi account, and location information, which is used to verify user identity.
(3) You should be fully aware that in the following situations, we collect and use personal information without requiring your consent:
1. Relating to national security and defense security;
2. Relating to public safety, public health, and significant public interests;
3. Relating to criminal investigation, prosecution, trial, and judgment enforcement;
4. Necessary for the protection of the life, property, and other significant lawful rights and interests of individuals or others, but it is difficult to obtain the consent of the individuals;
5. The collected personal information is voluntarily disclosed to the public by the subject of the personal information;
6. Collected from legally disclosed information, such as lawful news reports, government information disclosure, and other channels;
7. Necessary for signing a contract according to your request;
8. Necessary for maintaining the security and stable operation of our products and/or services provided, such as discovering and handling faults in our products and/or services;
9. Necessary for lawful news reporting;
10. Necessary for academic research institutions to conduct statistical or academic research based on public interests, and when providing academic research or describing the results to the public, personal information is de-identified.
Section Two: Third-Party Websites and Services
Below are examples of the terms and privacy policies of specific third-party services applicable when you use the aforementioned services:
• Alibaba Cloud Push SDK Permission Explanation:
Used to determine network status, enable and disable push functions, distinguish different networks, cache push connection parameters, use different push connections
Used to connect to the push service and provide push functionality
Used to maintain the stability of the low-end phone push channel and improve the timeliness of push messages
Used to maintain the stability of the push channel after the phone restarts and improve the timeliness of push messages
Used to store the unique identifier of the push channel, improving the accuracy of push
Used for push open methods - open application function, avoiding multiple openings of the application
• Other Third-Party SDK Usage Explanation:
Using this SDK's Facebook third-party login function
Using this SDK's Google third-party login function
Using Alibaba Cloud Mobile Push SDK to introduce push SDKs for manufacturers such as Xiaomi, VIVO, OPPO, etc.
The package for the push channel of the push SDK is used for Ali series basic push channels
Using Alibaba Cloud SDK to introduce Huawei manufacturer push SDK for mobile push functionality
Using Alibaba Cloud SDK to introduce Meizu manufacturer push SDK for mobile push functionality
com.google.firebase Using Alibaba Cloud SDK to introduce Google push SDK for mobile push functionality
Section Three: Tenda's Security Measures
We promise to ensure the security of your personal information. To prevent unauthorized access, disclosure, or similar risks, we have implemented reasonable physical, electronic, and managerial measures and processes to protect the information collected from your use of the Tenda WiFi App. We will take all reasonable measures to protect your personal information.
All your personal information is stored on secure servers and is protected in controlled facilities. We classify your data based on importance and sensitivity, ensuring that your personal information has the highest level of security. We ensure that employees and third-party service providers who access this information to assist in providing our products and/or services have strict confidentiality obligations through contracts. Failure to fulfill these obligations will result in disciplinary action or termination of cooperation. Similarly, we have specialized access control measures for cloud-based data storage. In summary, we regularly review information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access and use.
We will take all feasible steps to protect your personal information. However, you should be aware that using the internet is not always secure. Therefore, we cannot guarantee the security or integrity of any personal information transmitted over the internet.
We will take appropriate measures in the event of personal data breaches, such as reporting such incidents to relevant regulatory authorities, or notifying data subjects of personal data breaches in accordance with applicable laws (including local data protection laws).
Access, Update, Correct, Erase, or Restrict the Processing of Your Personal Information
If you are an EU user under the General Data Protection Regulation (GDPR), you have the right to request the erasure of your personal information. If GDPR regulations apply, we will consider the reasonableness of this erasure request and take reasonable steps, including technical measures.
If you are an EU user under the General Data Protection Regulation (GDPR), you have the right to restrict our processing of your personal information. We will consider the reasonableness of this restriction request. If GDPR regulations apply, we will only process your personal information in accordance with the applicable provisions of the GDPR and notify you before lifting the restriction.
If you are an EU user under the General Data Protection Regulation (GDPR), you have the right not to be subject to a decision based solely on automated processing (including profiling) that has legal or similarly significant effects on you.
If you are an EU user under the General Data Protection Regulation (GDPR), you have the right to receive your personal information in a commonly used structured format and transmit that information to another data controller.
For more detailed information about your personal information in your Tenda account, you can access and make changes through your device login.
How We Systematically Manage Your Personal Information
If you are an EU user under the General Data Protection Regulation (GDPR), Tenda will provide:
Risk management measures to provide a systematic approach to managing personal data related to our employees, management processes, and information systems. According to the GDPR, Tenda will use methods such as the following: (1) Appoint a Data Protection Officer (DPO) responsible for data protection, and the contact information for the DPO is email@example.com; (2) Establish data protection impact assessments (DPIAs) and other processes.
Section Four: Account Deletion for Data Subjects
You can apply to delete your account through customer service or through the methods we publicly announce. After you delete your account, you will no longer be able to log in or use our products or services with that account. You will be unable to log in or use the aforementioned services with this account. Devices previously bound to your account will be automatically unbound, and you will be unable to remotely manage devices that were previously bound. You understand and agree that we cannot assist you in restoring the aforementioned services.
If you still decide to delete your Tenda WiFi ID after careful consideration, you can contact us to initiate the account cancellation process by sending an email to firstname.lastname@example.org.
For cases that require manual processing, we will complete the process within 15 working days. After your account is canceled, all devices bound to your account will be unbound, and based on your request, your personal information will be deleted, except as otherwise required by laws and regulations.