Privacy and Data Protection Statement

Last Updated: August 9, 2023

Please take some time to familiarize yourself with our privacy policy. If you have any questions, please feel free to contact us.

Introduction

The Tenda WiFi App is an application provided by Shenzhen Tenda Technology Co., Ltd. and its affiliated companies (hereinafter referred to as "Tenda" or "we") that offers services for router management and WiFi management.

We understand the importance of personal information to you and appreciate your trust in us. In this policy, we will explain how we process personal data and protect information privacy during your use of Tenda products, services, and other applicable apps covered by this privacy policy ("our products and/or services"). Before using our products and/or services, please read and thoroughly understand this Privacy Policy, and only proceed to use our products and/or services if you fully understand and agree to it.

Section One: What Information We Collect and How We Use It

(1) Necessary Functions for Router Management and Control

1. Upgrade Services

Tenda Product Software Upgrade: We collect information about the country code of the mobile device you are using (e.g., phone, tablet) to promptly notify you of new product software and enhance your user experience.

Tenda WiFi App Software Upgrade: We collect information such as your mobile device's software installation list, app software version, region, and language settings to promptly notify you of new app software and enhance your user experience.

2. Device Management

When the App is running in the foreground or background, we collect information such as your mobile device's location, MAC address, and IP address to enable you to use device management functions. This allows you to determine whether your mobile device is connected to the managed WiFi, identify the device connected to the current WiFi as your mobile device, and prevent your mobile device from being mistakenly added to a blacklist.

3. Router-Related Settings

When you use router-related settings (e.g., wireless settings, internet settings, LAN settings, signal strength), it may result in WiFi disconnection between your mobile device and our products and/or services. To facilitate automatic reconnection to WiFi, we collect your mobile device's location information to enhance your user experience.

4. Region-Based Services

When you use our products and/or services, we collect information such as your mobile device's country code, time zone, and language to determine your country or region. This allows us to provide specific services and ensure the proper functioning of time-related features.

5. Login and Registration

We collect your registered Tenda WiFi App account and password (in encrypted way)  information to ensure that when you re-enter the App without logging out, your account will be automatically logged in, providing you with a better user experience.

6. Notification Alerts

When you enable notification alerts, we need to collect your mobile device's unique identifier information (IMEI/Android ID, etc.) to send timely notifications to your device. If you don't need notifications, you can disable them in "Me-Notification."

7. About Us

When you view the "About Us" content, we collect information such as your mobile device's software installation list and language to allow you to directly access other apps (such as Facebook, etc.) from the Tenda WiFi App. This provides you with more information about our products and/or services and enhances your user experience.

8. Scanning and Photography

When you use the Tenda WiFi App to scan QR codes or take photos, we will access your mobile device's camera permission for scanning and photography purposes. You can deny us access by disabling the camera permission in your mobile device's system settings, but this will prevent you from using this functionality. Please be aware that we only obtain this permission when you grant authorization.

When using functions that require image collection, we will access your mobile device's camera permission and gallery/storage permission for image data collection and storage purposes. You can deny us access by disabling these permissions in your mobile device's system settings, but this will prevent you from using these functions. Please be aware that we only obtain these permissions when you grant authorization.

(2) Necessary Functions for WiFi Security

To enhance the security of our products and/or services and prevent unauthorized access by hackers or unauthorized personnel, we collect your Environmental Characteristic Value (ECV). This is a numerical value generated from your Tenda WiFi App account, mobile device's unique identifier information, connected WiFi account, and location information, which is used to verify user identity.

(3) You should be fully aware that in the following situations, we collect and use personal information without requiring your consent:

1. Relating to national security and defense security;

2. Relating to public safety, public health, and significant public interests;

3. Relating to criminal investigation, prosecution, trial, and judgment enforcement;

4. Necessary for the protection of the life, property, and other significant lawful rights and interests of individuals or others, but it is difficult to obtain the consent of the individuals;

5. The collected personal information is voluntarily disclosed to the public by the subject of the personal information;

6. Collected from legally disclosed information, such as lawful news reports, government information disclosure, and other channels;

7. Necessary for signing a contract according to your request;

8. Necessary for maintaining the security and stable operation of our products and/or services provided, such as discovering and handling faults in our products and/or services;

9. Necessary for lawful news reporting;

10. Necessary for academic research institutions to conduct statistical or academic research based on public interests, and when providing academic research or describing the results to the public, personal information is de-identified.

Section Two: Third-Party Websites and Services

This privacy policy does not apply to websites or services provided by other companies or individuals (referred to as "third-party services"). To provide you with a better user experience, our products and/or services may contain the following third-party services: Umeng's "Statistical Analysis" SDK, MobTech's third-party login SDK, Alibaba Cloud's push SDK. When you use these services, they may collect your information. Therefore, we strongly recommend that you take the time to read the privacy policy of these third parties, just like you would read our policy. Since third parties collect and process your personal information independently, we are not responsible for how they use the information collected from you and cannot control their collection and processing of your personal information.

Below are examples of the terms and privacy policies of specific third-party services applicable when you use the aforementioned services:

Third-Party Privacy Policy/SDK Permission Explanation:

• Umeng's "Privacy Policy": Umeng Privacy Policy

• MobTech Third-Party Login SDK's "Privacy Policy": MobTech Privacy Policy

• Alibaba Cloud Push SDK Permission Explanation:

 • Other Third-Party SDK Usage Explanation:

Section Three: Tenda's Security Measures

We promise to ensure the security of your personal information. To prevent unauthorized access, disclosure, or similar risks, we have implemented reasonable physical, electronic, and managerial measures and processes to protect the information collected from your use of the Tenda WiFi App. We will take all reasonable measures to protect your personal information.

All your personal information is stored on secure servers and is protected in controlled facilities. We classify your data based on importance and sensitivity, ensuring that your personal information has the highest level of security. We ensure that employees and third-party service providers who access this information to assist in providing our products and/or services have strict confidentiality obligations through contracts. Failure to fulfill these obligations will result in disciplinary action or termination of cooperation. Similarly, we have specialized access control measures for cloud-based data storage. In summary, we regularly review information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access and use.

We will take all feasible steps to protect your personal information. However, you should be aware that using the internet is not always secure. Therefore, we cannot guarantee the security or integrity of any personal information transmitted over the internet.

We will take appropriate measures in the event of personal data breaches, such as reporting such incidents to relevant regulatory authorities, or notifying data subjects of personal data breaches in accordance with applicable laws (including local data protection laws).

Access, Update, Correct, Erase, or Restrict the Processing of Your Personal Information

If you are an EU user under the General Data Protection Regulation (GDPR), you have the right to request the erasure of your personal information. If GDPR regulations apply, we will consider the reasonableness of this erasure request and take reasonable steps, including technical measures.

If you are an EU user under the General Data Protection Regulation (GDPR), you have the right to restrict our processing of your personal information. We will consider the reasonableness of this restriction request. If GDPR regulations apply, we will only process your personal information in accordance with the applicable provisions of the GDPR and notify you before lifting the restriction.

If you are an EU user under the General Data Protection Regulation (GDPR), you have the right not to be subject to a decision based solely on automated processing (including profiling) that has legal or similarly significant effects on you.

If you are an EU user under the General Data Protection Regulation (GDPR), you have the right to receive your personal information in a commonly used structured format and transmit that information to another data controller.

For more detailed information about your personal information in your Tenda account, you can access and make changes through your device login.

How We Systematically Manage Your Personal Information

If you are an EU user under the General Data Protection Regulation (GDPR), Tenda will provide:

Risk management measures to provide a systematic approach to managing personal data related to our employees, management processes, and information systems. According to the GDPR, Tenda will use methods such as the following: (1) Appoint a Data Protection Officer (DPO) responsible for data protection, and the contact information for the DPO is gdpr@tenda.com.cn; (2) Establish data protection impact assessments (DPIAs) and other processes.

Section Four: Account Deletion for Data Subjects

You can apply to delete your account through customer service or through the methods we publicly announce. After you delete your account, you will no longer be able to log in or use our products or services with that account. You will be unable to log in or use the aforementioned services with this account. Devices previously bound to your account will be automatically unbound, and you will be unable to remotely manage devices that were previously bound. You understand and agree that we cannot assist you in restoring the aforementioned services.

If you still decide to delete your Tenda WiFi ID after careful consideration, you can contact us to initiate the account cancellation process by sending an email to support@tenda.com.cn.

For cases that require manual processing, we will complete the process within 15 working days. After your account is canceled, all devices bound to your account will be unbound, and based on your request, your personal information will be deleted, except as otherwise required by laws and regulations.