SHENZHEN HEWEISHUN NETWORK TECHNOLOGY CO., LTD. (hereinafter referred to as "IP-COM") attaches great importance to your personal data and privacy. Before carefully reading, understanding and agreeing to this policy, please do not submit any personal data or private data to IP-COM. This policy describes the main policies of IP-COM for personal data and private data. However, a simple policy cannot solve all the doubts concerning data processing; therefore, IP-COM may provide additional information dedicated to customer products or services as a supplement to this policy, so as to inform customers when processing personal data for special purposes. When using IP-COM products or services, please pay attention to other forms of such notice.
1. How to use your personal data?
1.1 The way, time and purpose of personal data collection and using. 1) Establishing an account, purchasing, or registering a product or service. If you submit an online application to establish an account, or purchase or register our products or services, including fulfilling your purchase order, delivering your products or services, product launch or verification, making changes due to your requirements, providing technical support or authorized updates, etc., we may require you to submit the data required to complete the request, such as your email address, receiver address, telephone number, product information, purchase time and payment method, so that we can complete your order, and you can download products and obtain services. 2) Upgrade service. IP-COM may collect system and application information of your client products to inform you of available system and application updates in time. The information collected for this purpose includes device name, system and application version, operating system and browser version, region and language settings, etc. The processing of the above information by IP-COM is limited to be used only in informing you of available application updates. 3) Data statistics. IP-COM may collect some information for statistics and analysis. Such information may include your device name, device version, device ID number, rough geographic location information of the device, application usage, and the IP address used to access the internet. The only purpose of IP-COM to collect and process such information is to provide a better user experience and a personalized content, improve our products, analyze our operational efficiency, count market share, improve network and service security, and enable your after-sales service. 4) Fault location. When an exception occurs to your device or application, and you choose to send relevant information to IP-COM for IP-COM or its partners to provide the fault analysis service, IP-COM may collect relevant information, including device model, application name and version, device ID, error log, etc. 5) Data sharing, storage and synchronization. Some services provided by IP-COM allow you to synchronize, share and store data and IP-COM will collect and store data that you choose to upload and download to implement such functions. 1.2 Location-based services. When you request to use some services based on geographic location information, for example, IP-COM may collect, use and process precise or rough geographic location data of your device to provide you with the above services. The information collected includes the account, type and model of your device, as well as the real-time geographic location of your device. IP-COM collects the anonymous location information to provide and improve location-based products and services. 1.3 Collection and use of non-personal information. Non-personal information refers to the information which is not enough to identify a specific individual, such as the number of visitors to our website and the number of hits to the web page. IP-COM will collect such information to understand how users use our website, products or services so that we can improve to meet the needs of customers. IP-COM may, at its sole discretion, decide whether to collect, use, transfer or disclose non-personal information for any other purposes.
2. How to disclose your personal data
IP-COM will disclose your personal data only if the following conditions are met. IP-COM will never disclose your personal data to a third party unless: 2.1 You have expressly given your consent. Only with your approval will IP-COM disclose your personal data to other companies. 2.2 It is other IP-COM branches or authorized third parties where your personal data goes. IP-COM may need some partners to provide some services for you, so IP-COM needs to share some of your personal data with the partners, so as to enrich our services and meet your needs. For example, when you decide to purchase IP-COM products online, IP-COM will need to submit your personal data to relevant logistics manufacturers, so that these manufacturers can deliver the products to you, or, allow our partners to provide other customer services to you. IP-COM strictly forbids IP-COM branches or authorized third parties to use the shared information for other purposes. 2.3 It is required by law. IP-COM may provide your personal information at the request of legal, litigation, judicial or government authorities. If IP-COM is involved in reorganization, merger or liquidation, your personal data may also be submitted to the trading party.
3. How to keep, update, change or check your personal data
We will keep your personal information for the period necessary to achieve the purposes set forth in this privacy policy unless required or permitted by law to keep it for a longer period. You shall be responsible for the accuracy of the submitted personal information, and IP-COM will make reasonable commercial efforts to ensure the accuracy of your personal information by deleting or changing the information at your request. You can send email to ip-com@ip-com.com.cn to contact us and raise your request. You can manage your personal information at any time in accordance with the terms and protocols of IP-COM.
4. How to protect your personal data
IP-COM takes reasonable preventive measures, including but not limited to physical, technical and institutional aspects, to protect your personal information from unauthorized browsing, disclosure, abuse, change, damage or loss. Although we have taken reasonable measures to protect your personal data, no security measures can be guaranteed perfect or impenetrable.
5. How to handle personal data of minors
If there are relevant provisions in the law, IP-COM will not collect personal data of minors without the consent of the guardians. IP-COM will use or disclose the data of minors only within the scope permitted by the law, after being granted with the consent of the guardian in accordance with the local laws, or for the protection of minors. The applicable laws and the cultural practices of various countries and regions should be taken into account regarding the definition of minors.
6. Cookie policy
To ensure that our website works properly, sometimes we will place small data files on your computer or mobile device and this kind of files are called cookies. Cookie is a simple text file stored on your computer or mobile device by the server of the website, and only the server can retrieve or read the contents of the cookie. For browsers, each cookie is unique. It contains some anonymous information, such as unique identifiers, site names, and digits and numbers. It allows the website to remember information such as your preferences or cart content. Most large websites or internet service providers will, during your visit (using session cookies) or when you visit again (using persistent cookies), enable the website to remember your function to improve the user experience. Cookies help websites remember your settings, and the language, font size and other preferences of yours when you browse on your computer or mobile device. In this way, every time you return to the website, you do not need to enter these settings again. If a website does not use cookies, you are treated as a new visitor whenever you visit a new web page on the website. For example, when you enter the detailed data and move to another web page, the web page will neither recognize you nor keep you logged in. Our cookies are not used to identify you but only to make your visit to the website better and easier. If necessary, you can control or delete cookies. You can delete all cookies on your computer, or you can disable cookies for most browser settings. But doing so requires you to manually adjust some preferences every time you visit our website. IP-COM will not use cookies for any other purposes than described herein, nor will it collect any personal data to meet any other purposes.
7. Third-party service provider
To facilitate your visit and enrich your experience, there may be non-IP-COM third-party contents or internet links. You can choose whether to access such links or contents and whether to use such third-party services or products, over which IP-COM has no control. IP-COM cannot control any privacy or data protection measures of third parties and such measures are not governed by this policy, and this policy does not apply to any information you choose to provide to third parties either. Please check the privacy protection policy of third parties.
8. Data transmission
IP-COM products and services may be provided by resources and servers located in different countries or regions of the world. Therefore, your personal information may be transmitted across national boundaries to countries and regions other than the country or region where you use our services. Those countries or regions may have no laws dedicated to protection of personal data, or have implemented different data protection laws. In such cases, IP-COM will take measures to ensure that a legal basis is built for such transmission, and that your personal data will be properly protected in accordance with applicable laws, for example, through the use of standard contracts approved by the relevant authorities (if necessary) and through the use of other appropriate technical and organizational information security measures.
9. Update of this privacy policy
IP-COM may modify and update this privacy policy from time to time. You can contact ip-com@ip-com.com.cn to obtain the latest version of the terms of this agreement.
10. Commitment to your privacy by IP-COM
To ensure the security of your personal information, we have conveyed the privacy and security guidelines of the company to all IP-COM employees, and strictly implement privacy protection measures in the company.
11. Privacy issues
If you have any questions, advice or suggestions, please send an email to ip-com@ip-com.com.cn to contact us.